Edit 2 – 18 days later, new Skrill account is available for our customers. We’ve decided to try it again…
Edit – We’ve received a call from Skrill today stating that they agree to change the reserve on our previous account, according to what is was before. This means that now the reserve is not 100% of the fund over 6 month time but 5% of each payment made over this period of time… this is more understandable.
As you’ve noticed, we used Skrill (Moneybookers) since the begining of our activity. We decided to do so, because it covered more countries than PayPal at the time.
We had to remove it from our payment methods, because we lately changed our company status and Skrill decided to close our account without notice, because they thought that our company were in a process of liquidation. This wasn’t the case…
Fair enough, so we decided to collect back the funds on Skrill, but how surprised we were when we’ve noticed that they add a 6 month 100% reserve duration on it. After having contacted them, they asked us to open a new account, with 5% 6 month reserve on each of our payment. This is not bad, but they explained to us that the fund on our previous account will still be kept blocked. Quite hard to understand, specially when we know that the problem is theirs and we have a great payment history with them, without any payment problems. Many years with them and no rewards, quite hard to take.
Would it be fair for a Magento® (and any other engines) store owner to have such type of action be taken on their account? As we know that most of our clients have low turnover when they begin their business, how on earth can they handle this? For this reason, we would not recommend Skrull usage at all for the moment. We are still discussing with Skrill team, so depending on the solution provided to us, our opinion might change in the future, but for now, we’ll deeply not advise you to use this payment method.